RETURN & REFUND POLICY
RETURN & REFUND POLICY
At Soca Shores, we aim to provide the best possible experience with our premium water products. While we currently do not accept returns, we’re committed to resolving any issues with damaged or incorrect items.
Damaged or Incorrect Items
If your order arrives damaged or contains the wrong item, please reach out to us within 60 days of your purchase date at Delivery@CWTVI.com. We’ll arrange for a replacement or refund and send the correct item to you at no additional cost.
Missing Deliveries
In the rare instance of a missed delivery, we kindly ask that you allow up to 10 business days from your order date for the carrier to complete the shipment. If your package has not arrived after this period, please contact us, and we’ll be happy to assist.
Thank you for choosing Soca Shores. We’re here to ensure your satisfaction every step of the way!